Privacy Policy for Twicksize.com
1. Introduction
At Twicksize.com, we are firmly committed to safeguarding the privacy and personal data of our users. We believe that privacy is a fundamental right, and we strive to handle your personal information with care, transparency, and integrity. This Privacy Policy outlines how Twicksize.com (“Twicksize”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our website and related services. We are dedicated to ensuring that your personal data is treated lawfully, fairly, and transparently, and in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of Twicksize.com and its online services. Twicksize is the data controller with respect to the personal data you provide through our website. If you have any questions regarding the processing of your data or this Privacy Policy, you may contact us at [email protected].
3. Categories of Data Processed
We may process the following categories of personal data depending on your interactions with our site:
a. Usage Data
Including but not limited to details about your browser type, IP address, geographical location, referring URLs, length of visit, and page interaction details such as scrolling, clicks, and navigation.
b. Account Data
When you create an account on Twicksize.com, we may collect your full name, email address, phone number, mailing address, and login credentials.
c. Profile Data
Information you provide to personalize your experience, such as saved items, settings, preferences, purchase history, reviews, and behavioral data derived from your usage of the website.
d. Communication Data
This includes any communications you send to us, for example via contact forms, emails, chatbots, or customer service interactions. We process these to respond, keep records, and improve our services.
e. Technical Data
This includes information about the devices you use to access our services, such as device type, operating system, hardware model, browser type, device ID, and system diagnostics.
f. Transaction Data
We collect data regarding your purchases on Twicksize.com, including billing and shipping address(es), the products ordered, payment methods used (excluding payment card numbers), and transaction timestamps.
g. Preference Data
We may process your marketing and communication preferences, including opt-in/opt-out status, product or service interest indicators, and participation in surveys or promotions.
4. Legal Bases for Processing
We process your personal data only when permitted under applicable law. The legal bases for our processing activities include:
– Consent: When you have given explicit permission for us to process your data (e.g., newsletter signup).
– Contractual Necessity: When data processing is necessary for the performance of a contract between you and Twicksize.com.
– Legal Obligation: When we are required to comply with legal or regulatory obligations.
– Legitimate Interests: For purposes such as fraud prevention, maintaining security, improving user experience, and marketing (where not overridden by your rights).
5. Your Rights
In accordance with the GDPR and CCPA, you have the following rights concerning your personal data:
– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your data under certain conditions (“right to be forgotten”).
– Right to Restriction: You can ask us to suspend processing under specified circumstances.
– Right to Data Portability: You can request that we transfer your data to a third party or directly to you in a structured, widely used, machine-readable format.
– Right to Object: You may opt out of certain processing activities, including direct marketing.
– Right Not to Be Subject to Automated Decisions: You have the right not to be subject to decisions based solely on automated processing which produce legal or similar significant effects.
To exercise these rights, please email us at [email protected].
6. Security Measures
We implement robust technical and organizational measures to secure your personal data, including but not limited to:
– Data encryption in transit and at rest.
– Access controls restricting data access to authorized personnel only.
– Secure development practices and regular vulnerability assessments.
– Routine data backups with disaster recovery planning.
– Employee training on privacy and data protection best practices.
7. International Transfers
Your personal data may be transferred outside your country of residence, including to jurisdictions that may not offer the same level of data protection. In such cases, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent mechanisms, to ensure your information remains protected.
8. Data Retention
We retain personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Typical retention periods include:
– Account Data: Retained for the duration of your use of Twicksize.com and for up to 12 months thereafter.
– Transaction Data: Retained for up to 7 years for tax and accounting compliance.
– Communication Data: Retained for 18 months for customer service analysis and dispute resolution.
– Technical and Usage Data: Retained for up to 24 months for analytics and performance optimization.
– Marketing Preference Data: Retained until you withdraw consent or for a maximum of 24 months, whichever comes first.
9. Cookie Policy
Twicksize.com uses cookies and similar technologies to enhance your experience:
– Essential Cookies: Required for the proper operation of the site (e.g., login sessions).
– Functional Cookies: Help remember your preferences and customized settings.
– Analytics Cookies: Used to gather statistical data on usage to improve performance.
– Performance Cookies: Monitor errors, page load times, and other performance metrics.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, Twicksize.com provides cookie consent management functionality that allows users to opt-in or opt-out of non-essential cookies. You may also manage cookie preferences through your browser settings. Where required, we obtain your explicit consent before placing cookies on your device, with an option to withdraw consent at any time.
California residents have the right to opt-out of the “sale” of personal information, as broadly defined under the CCPA. Twicksize.com does not sell personal information for monetary gain and provides controls to manage data sharing preferences.
11. Children’s Privacy
Twicksize.com does not knowingly collect or solicit personal data from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information. If you believe we may have unknowingly collected information from a minor, please contact us at [email protected].
12. Updates to This Privacy Policy
We reserve the right to amend this Privacy Policy from time to time in order to reflect changes in our services, data processing practices, or legal obligations. Any material changes will be communicated through the website or via direct notification where feasible. Continued use of Twicksize.com after changes implies acceptance of the revised policy.
13. Contact Us
If you have questions, comments, or concerns about this Privacy Policy or our data handling practices, please contact us via email at [email protected]. We will make every effort to address your request in a timely and transparent manner.
We are committed to full compliance with applicable data protection regulations, including the GDPR and the CCPA, and to upholding the highest privacy standards across all user interactions. Your privacy matters deeply to us, and we’re here to support your rights every step of the way.